Certified Agile ITSM Manager (CAISM)

Get global recognition and stand out as a leader in the field of Certified Agile ITSM Manager (CAISM).

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What Sets Our Program Apart?

  •    E-Learning Library Access
  •    Expertly crafted BOK with ready-to-implement resources
  •    Lifetime Valid Certification with 2 Exam Attempts
  •   Capstone Projects
  •    Generative AI Interview Practice Platform

About Agile ITSM Certification

This Programs includes:

Certification Type

Internationally recognized valid certification program

100% Refund Guarantee

Avail 100% No-Risk Money Back Guarantee

Learning Type

Digital Learning curated by experts.

Book of Knowledge

Curated by industry experts

Downloadable Resources

Templates and case studies

Certification Exam Attempts

2 certification exam attempts with 1 year validity

Capstone Project

Apply Your Skills In Real World Scenario

AI -Based Interview Question

Engage With Real Time AI Interview Questions

Agile ITSM Certification Exam Syllabus

1.Understanding the Significance of Agile:
  • Defining Agile: What does Agile mean?
  • Exploring the Benefits of Agile: Why is Agile important?
  • Agile Manifesto: Core values and principles
  • Key Principles of Agile: An overview of the fundamental principles driving Agile methodologies
2. Recommended Approaches:
  • DevOps Implementation Strategies
  • Uninterrupted Integration
  • Uninterrupted Delivery
  • Uninterrupted Deployment
  • Ongoing Monitoring
  • Scrum Methodology
  • Kanban Method
  • Streamlined Processes
  • ITIL/ITSM Framework
3. Fundamentals of Scrum:
  • Principles
  • Timeframes
  • Planning for Releases
  • Planning for Sprints
  • Daily Team Check-ins
  • Reviewing Sprints
  • Reflecting on Sprints
  • Preparation Criteria
  • Completion Criteria
  • Scrum Responsibilities
    • Product Owner
    • Scrum Facilitator
    • Collaborative Team
  • Scrum Elements
    • Product Requirements List
    • User Story Descriptions
    • Progress Update
    • Current Sprint Tasks
    • Progress Tracking Chart
    • Accomplishment Tracking Chart
4. Combining ITSM and Agile:
  • Comprehending ITSM, Agile, and Scrum
  • Exploring the overarching relationship between these areas
  • Addressing obstacles
  • Harmonizing roles across these domains
5. Illustrating the Advantages of Agile with Service Management:
  • Enhanced operational flow
  • Accelerated and amplified feedback cycle
  • Ongoing experimentation
6. Agile Service Management (Agile SM):
  • Meaning and significance
  • Dual dimensions of Agile SM
7.Designing Agile Processes:
  • Methodology
  • Traits of an Agile Process
  • Components of a process
  • The 10 stages of process design
  • Minimum Viable Product (MVP) / Potentially Shippable Product (PSP)
8. Enhancing Agile Processes:
  • PDCA - Continuous Service Improvement (CSI) iterations
  • Process Backlog - CSI Register
  • Audits - Agile Process Improvement
9. Events in Agile Service Management:
  • Process planning session
  • Sprint planning session
  • Criteria for Readiness (DOR) and Criteria for Completion (DOD)
  • Daily Scrum (within the context of Agile Service Management)
  • Sprint Review (within the context of Agile Service Management)
  • Sprint Retrospective (within the context of Agile Service Management)
10. Artifacts of Agile Service Management include:
  • Backlog of Processes
  • Sprint Backlog within the Agile Service Management framework
  • User stories and ITSM processes
  • Increment of Processes
  • Burndown chart within the Agile Service Management context
  • Burnup chart within the Agile Service Management context

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What They Say About Us

Michael Johnson

Designation - Agile ITSM consultant

 

Trustpilot

The GSDC Agile ITSM certification gave me the credibility to consult on complex projects and helped me win more clients. Highly recommend it to any Agile ITSM professional looking to prove their skills.

John Fleck

Designation - IT Service Manager

 

Trustpilot

The GSDC Certified Agile ITSM impressed me with its challenging exam structure and comprehensive content. It covered all the necessary aspects of technology, and passing it gave me the confidence to pursue better job opportunities. Highly recommended.

Jane Nips

Designation - Agile ITSM Manager

 

Trustpilot

The GSDC Agile ITSM certification helped me stand out in the competitive job market. Passing the exam gave me the confidence to pursue more challenging projects and better job opportunities. Highly recommended for any aspiring Agile professionals out there

Target Audience Of Agile ITSM Certification

  •   IT professionals
  •   IT managers
  •   Agile practitioners
  •   IT governance professionals
  •   Project managers
  •   IT consultants
  •   Career advancement seekers
  •   Organizational adoption
  • Comprehensive understanding seekers
  • Bridging ITSM and Agile

Pre-Requisites For Agile ITSM Certification

IT Service Management or ITIL knowledge recommended.

AI-Based Interview Practice Platform

  • Engage With Real Time AI Interview Questions.
  • Practice Questions Tailored with Your Expertise.
  • Validate your Knowledge of subject Matter.

Capstone Project

  • Apply Your Skills in Real World Scenario.
  • Learn Methodologies Aligned to Your Expertise.
  • Validate Skills and Knowledge Gained through the Certification.
  • Showcase Expertise via a Capstone Project.

Agile ITSM Certification Exam Details

Exam Questions

40

Exam Format

Multiple choice

Language

English

Passing Score

65%

Duration

90 min

Open Book

No

Certification Validity

Lifetime

Complimentary Retake

Yes

Sample Certification

About Agile ITSM Certification

The GSDC Certified Agile ITSM Manager (CAISM) certification is a recognized credential that empowers professionals to excel in Agile IT Service Management. Through GSDC's rigorous examination process, this certification validates individuals' ability to seamlessly integrate Agile principles into ITSM practices, driving efficient service delivery and customer satisfaction.

By successfully completing the CAISM certification exam, candidates demonstrate their expertise in Agile methodologies such as Scrum and Kanban, as well as their proficiency in implementing ITSM best practices. This industry-recognized certification distinguishes professionals as skilled leaders capable of effectively managing Agile ITSM initiatives, positioning them for success in a rapidly evolving industry.

GSDC's certification-focused approach ensures that individuals can directly showcase their competence, giving them a competitive advantage in the job market.

With the Agile ITSM certification, professionals gain recognition as qualified experts who can optimize service delivery, enhance operational efficiency, and navigate the complexities of Agile IT Service Management.

Enrollment-Options

SINGLE

Fast-track your career by learning a new skill and earning a certificate

400.0
  • 1 Certification Program
  • Two Exam Attempts
  • Lifetime Valid Certification
  • E-Learning Library Access
  • Downloadable Resources-Book of Knowledge,Templates
  • GSDC Membership

Frequently Asked Questions

1. How Do I Register?

Register Your Interest by clicking on this link: Register Now

2. What is the GSDC Certified Agile ITSM Manager (CAISM) certification, and what are its applications in the industry?

The GSDC Certified Agile ITSM Manager (CAISM) certification is an industry-recognized credential that validates an individual's knowledge and expertise in managing agile IT service management practices. The certification demonstrates that the individual has a thorough understanding of ITIL, DevOps, and agile methodologies and can apply these principles to drive business outcomes. The CAISM certification is particularly relevant in industries such as IT, software development, and telecommunications, where agile practices are becoming increasingly prevalent.

3. What advantages does obtaining the GSDC CAISM certification offer?

The GSDC CAISM certification offers several advantages, including enhancing an individual's knowledge of agile IT service management, improving their career prospects, and providing them with a competitive edge in the job market. The certification demonstrates an individual's expertise in managing agile IT practices and their ability to align IT service management with business goals. It also offers opportunities for networking and professional development.

4. How long is the GSDC CAISM certification valid, and what are the renewal requirements?

The GSDC CAISM certification is valid for a lifetime. Therefore you don’t have to renew this certification or pay any renewal cost.

5.What are the job prospects for a GSDC Certified Agile ITSM Manager?

The job prospects for a GSDC Certified Agile ITSM Manager are generally positive, as many organizations are looking for professionals with expertise in agile IT service management. Potential job titles include IT service manager, IT operations manager, and project manager, among others.

6.How can a GSDC Certified Agile ITSM Manager add value to an organization?

A GSDC Certified Agile ITSM Manager can add value to an organization by improving IT service delivery, aligning IT services with business objectives, and optimizing service management processes. They can also help to foster a culture of continuous improvement and innovation by leveraging agile methodologies and DevOps practices.

7.What is the average salary for a GSDC Certified Agile ITSM Manager, and how does it vary by industry and region?

The average salary for a GSDC Certified Agile ITSM Manager varies depending on factors such as industry, region, and level of experience. According to payscale.com, the average salary for an IT service manager in the United States is around $89,000

Why GSDC ?

The Global Skill Development Council (GSDC) is an independent, vendor-neutral, international credentialing and certification organization for the emerging technologies:

  • Advisory board members and SMEs are from around the world, drawn from different specializations.

  • Supported by the world's most esteemed thought leaders from Yale, MIT, Stanford, Wharton, and Harvard.

  • Hub of Trending Technologies and framework certifications.

  • Content curated by Industry's best Subject matter experts.

  • Webinars and Conferences.

  • Training Partners Across The Globe.

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