Certified Agile ITSM Manager (CAISM)

Get global recognition and stand out as a leader in the field of Certified Agile ITSM Manager (CAISM).

This Certification is Powered by AI

Excellent

Rating 5 out of 5
5/5
rated on
LinkedIn

21677+ already enrolled

Accredited By
TrustScore 4.5 out of 5 TrustScore 4.5 out of 5
$800.0 $ 400.0   Buy Now Download Brochure

GSDCHOLIDAY Code is Applied

What Sets Our Program Apart?

  •    Globally recognized Certification with 2 Exam Attempts
  •    E-Learning Library Access, Ebook
  •    Interview Practice Platform
  •    1-on-1 Connect with SME/Trainer
  •    Practice Exams, Capstone Projects
Logo 1 Logo 2 Logo 6 Trusted By 8000 +
Professional
Logo 3 Logo 4 Logo 5

About Agile ITSM Certification

Connect with a Learning Specialist
+91

Objectives Of Agile ITSM Certification

  • Demonstrate expertise in Scrum, Kanban, and Agile ITSM.
  • Exhibit leadership in Agile ITSM initiatives.
  • Apply ITSM best practices effectively in an Agile environment.
  • Stay updated with industry trends in Agile IT Service Management.
  • Optimize service delivery and operational efficiency through Agile ITSM.
  • Earn recognition as an Agile ITSM expert.
  • Gain a competitive edge with Agile ITSM proficiency.
  • Drive customer satisfaction using Agile practices in ITSM.
  • Contribute to organizational success with Agile-ITSM fusion.

Benefits Of Agile ITSM Certification

  • Demonstrated competency in implementing agile practices for efficient IT service management.
  • Built credibility and trust as an agile ITSM professional.
  • Adaptability to evolving industry trends and agile methodologies.
  • Fostered a culture of continuous improvement in IT service management.
  • Improved project outcomes with streamlined processes and faster delivery.
  • Demonstrated commitment to professional development and staying current with industry best practices.
  • Enhanced collaboration and teamwork skills in an agile environment.

Agile ITSM Certification Exam Syllabus

  • Defining Agile: What does Agile mean?
  • Exploring the Benefits of Agile: Why is Agile important?
  • Agile Manifesto: Core values and principles
  • Key Principles of Agile: An overview of the fundamental principles driving Agile methodologies

  • DevOps Implementation Strategies
  • Uninterrupted Integration
  • Uninterrupted Delivery
  • Uninterrupted Deployment
  • Ongoing Monitoring
  • Scrum Methodology
  • Kanban Method
  • Streamlined Processes
  • ITIL/ITSM Framework

  • Principles
  • Timeframes
  • Planning for Releases
  • Planning for Sprints
  • Daily Team Check-ins
  • Reviewing Sprints
  • Reflecting on Sprints
  • Preparation Criteria
  • Completion Criteria
  • Scrum Responsibilities
  • Product Owner
  • Scrum Facilitator
  • Collaborative Team
  • Scrum Elements
  • Product Requirements List
  • User Story Descriptions
  • Progress Update
  • Current Sprint Tasks
  • Progress Tracking Chart
  • Accomplishment Tracking Chart

  • Comprehending ITSM, Agile, and Scrum
  • Exploring the overarching relationship between these areas
  • Addressing obstacles
  • Harmonizing roles across these domains

  • Enhanced operational flow
  • Accelerated and amplified feedback cycle
  • Ongoing experimentation

  • Meaning and significance
  • Dual dimensions of Agile SM

  • Methodology
  • Traits of an Agile Process
  • Components of a process
  • The 10 stages of process design
  • Minimum Viable Product (MVP) / Potentially Shippable Product (PSP)

  • PDCA - Continuous Service Improvement (CSI) iterations
  • Process Backlog - CSI Register
  • Audits - Agile Process Improvement

  • Process planning session
  • Sprint planning session
  • Criteria for Readiness (DOR) and Criteria for Completion (DOD)
  • Daily Scrum (within the context of Agile Service Management)
  • Sprint Review (within the context of Agile Service Management)
  • Sprint Retrospective (within the context of Agile Service Management)

  • Backlog of Processes
  • Sprint Backlog within the Agile Service Management framework
  • User stories and ITSM processes
  • Increment of Processes
  • Burndown chart within the Agile Service Management context
  • Burnup chart within the Agile Service Management context

  • Personalized 1-on-1 Trainer Session - Receive a customized training session with ongoing access to relevant topics, ensuring lifelong support.

Meet our Advisor

 Dr. Sriram Rajagopalan
Dr. Sriram Rajagopalan

Enterprise Agile Evangelist

Adam Sandman
Adam Sandman

Founder & CEO

Artus Phee
Artus Phee

Chief Operating Officer

Enrollment Options

Download Brochure

Looking to enroll your employees into this program?

Target Audience Of Agile ITSM Certification

  IT professionals
  IT managers
  Agile practitioners
  IT governance professionals
  Project managers
  IT consultants
  Career advancement seekers
  Organizational adoption experts
  Comprehensive understanding seekers
  Bridging ITSM and Agile experts

Pre-Requisites For Agile ITSM Certification

IT Service Management or ITIL knowledge recommended.

Certified Generative AI Exam Details

Exam Questions

40

Exam Format

Multiple choice

Language

English

Passing Score

65%

Duration

90 min

Open Book

No

Certification Validity

Lifetime

Complimentary Retake

Yes

Sample Certification

Sample Agile ITSM Certification Image

About Agile ITSM Certification

The GSDC Certified Agile ITSM Manager (CAISM) certification is a recognized credential that empowers professionals to excel in Agile IT Service Management. Through GSDC's rigorous examination process, this certification validates individuals' ability to seamlessly integrate Agile principles into ITSM practices, driving efficient service delivery and customer satisfaction.

By successfully completing the CAISM certification exam, candidates demonstrate their expertise in Agile methodologies such as Scrum and Kanban, as well as their proficiency in implementing ITSM best practices. This industry-recognized certification distinguishes professionals as skilled leaders capable of effectively managing Agile ITSM initiatives, positioning them for success in a rapidly evolving industry.

GSDC's certification-focused approach ensures that individuals can directly showcase their competence, giving them a competitive advantage in the job market.

With the Agile ITSM certification, professionals gain recognition as qualified experts who can optimize service delivery, enhance operational efficiency, and navigate the complexities of Agile IT Service Management.

Frequently Asked Questions

Register Your Interest by clicking on this link: Register Now

The GSDC Certified Agile ITSM Manager (CAISM) certification is an industry-recognized credential that validates an individual's knowledge and expertise in managing agile IT service management practices. The certification demonstrates that the individual has a thorough understanding of ITIL, DevOps, and agile methodologies and can apply these principles to drive business outcomes. The CAISM certification is particularly relevant in industries such as IT, software development, and telecommunications, where agile practices are becoming increasingly prevalent.

The GSDC CAISM certification offers several advantages, including enhancing an individual's knowledge of agile IT service management, improving their career prospects, and providing them with a competitive edge in the job market. The certification demonstrates an individual's expertise in managing agile IT practices and their ability to align IT service management with business goals. It also offers opportunities for networking and professional development.

The GSDC CAISM certification is valid for a lifetime. Therefore you don’t have to renew this certification or pay any renewal cost.

The job prospects for a GSDC Certified Agile ITSM Manager are generally positive, as many organizations are looking for professionals with expertise in agile IT service management. Potential job titles include IT service manager, IT operations manager, and project manager, among others.

A GSDC Certified Agile ITSM Manager can add value to an organization by improving IT service delivery, aligning IT services with business objectives, and optimizing service management processes. They can also help to foster a culture of continuous improvement and innovation by leveraging agile methodologies and DevOps practices.

The average salary for a GSDC Certified Agile ITSM Manager varies depending on factors such as industry, region, and level of experience. According to payscale.com, the average salary for an IT service manager in the United States is around $89,000.

Why GSDC ?

The Global Skill Development Council (GSDC) is an independent, vendor-neutral, international credentialing and certification organization for the emerging technologies:

  • Advisory board members and SMEs are from around the world, drawn from different specializations.

  • Supported by the world's most esteemed thought leaders from Yale, MIT, Stanford, Wharton, and Harvard.

  • Hub of Trending Technologies and framework certifications.

  • Content curated by Industry's best Subject matter experts.

  • Webinars and Conferences.

  • Training Partners Across The Globe.

Learners Also Bought

Certified KANBAN Professional
certificate-badge

Certified KANBAN Professional

Certified Agile Scrum Master
certificate-badge

Certified Agile Scrum Master

Certified Agile Scrum Foundation
certificate-badge

Certified Agile Scrum Foundation

Certified Agile Scrum Product Owner
certificate-badge

Certified Agile Scrum Product Owner

Certified Lean Implementer Certification
certificate-badge

Certified Lean Implementer Certification

Certified Agile Project Management
certificate-badge

Certified Agile Project Management