Get Global Recognition And Stand out as a leader in the field of Service Desk Professional.
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2 certification exam attempts with 1 year validity
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Rebecca Martinez
Designation - IT Project Manager
Trustpilot
I never realized how much I didn't know about service desk management until I took the GSDC Certified Service Desk Professional exam. The certification helped me fill in the gaps in my knowledge and gave me a new appreciation for the importance of the service desk. I highly recommend this certification to anyone in the IT industry!
David Nguyen
Designation - Service Desk Technician
Trustpilot
I was skeptical at first about the value of earning the GSDC Certified Service Desk Professional certification. But after passing the exam, I can confidently say that it was worth every penny. The certification has helped me improve my communication and problem-solving skills and has given me the confidence to take on more complex issues.
Laura Davis
Designation - Service Desk Manager
Trustpilot
As a service desk manager, I'm always looking for ways to improve my team's performance. The certification has helped us implement best practices for incident and problem management, which has resulted in faster resolutions and happier customers. I highly recommend this certification to anyone in service desk management!
Relevant work experience in the field of IT or customer support can be beneficial.
Exam Questions
40
Exam Format
Multiple choice
Language
English
Passing Score
65%
Duration
60 min
Open Book
No
Certification Validity
Lifetime
Complimentary Retake
Yes
The GSDC Certified Service Desk Professional certification is designed for individuals seeking to enhance their skills and knowledge in the field of service desk management.
The Certified Service Desk Professional credential signifies mastery in key areas such as incident management, problem management, service level management, and customer service.
With the ever-increasing reliance on technology in today's world, this certification equips professionals with the necessary competencies to deliver top-notch service desk solutions and contribute to organizational success.
Obtaining the Service Desk certification demonstrates a commitment to excellence in service delivery and opens doors to exciting career opportunities in IT service management.
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The GSDC Certified Service Desk Professional certification is intended for IT professionals who wish to improve their skills and knowledge in service desk management. This includes service desk managers, team leaders, supervisors, and technicians.
The GSDC Certified Service Desk Professional certification is a globally recognized certification that confirms an individual's knowledge and abilities in service desk management. This certification assists experts in enhancing their expertise in areas such as ITIL, customer service, communication, incident management, and problem management, enabling them to provide improved services to their organization.
The GSDC Certified Service Desk Professional certification enhances the career prospects of IT professionals in service desk management by enabling them to work in various roles such as service desk managers, team leaders, supervisors, and technicians in different industries such as IT, finance, healthcare, and government.
The GSDC Certified Service Desk Professional certification is critical in the industry as it confirms an individual's knowledge and abilities in service desk management, which is an essential function in IT service management. The certification shows that the individual is proficient in handling incidents, service requests, and problems, which are critical to an organization's success.
Once you obtain a GSDC certification, it is valid for a lifetime, and you won't need to renew it or pay any renewal fees
The GSDC Certified Service Desk Professional certification offers several benefits to an organization, such as improved customer satisfaction, reduced downtime, enhanced incident and problem management, improved communication and collaboration, and increased efficiency and productivity of the service desk team. Additionally, the certification demonstrates the organization's commitment to service excellence and quality, which can improve its reputation and competitiveness in the market.
The Global Skill Development Council (GSDC) is an independent, vendor-neutral, international credentialing and certification organization for the emerging technologies:
Advisory board members and SMEs are from around the world, drawn from different specializations.
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