ISO 20000 Lead Implementer Certification

Name: Certified ISO 20000:2018 Lead Implementer
Brand: GSDC
SKU: CISO20K
Rating: 5 (25234 reviews)

About ISO 20000 Lead Implementer Certification

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Objectives Of Certified ISO 20000 Lead Implementer

Understand ISO 20000:2018 requirements for service management.
Plan and implement ISO 20000:2018 service management system.
Establish service management policies and objectives.
Identify and manage service management risks.
Develop service management processes and procedures.
Implement service management controls and metrics.
Monitor and evaluate the effectiveness of service management.
Ensure continual improvement of the service management system.
Prepare for ISO 20000:2018 certification audit.

Benefits of ISO 20000 Lead Implementer Certification

Once you become a Certified ISO 20000 Lead Implementer, you'll be able to:

Demonstrates expertise in ISO 20000:2018 implementation
Open doors to job roles with ISO 20000 requirements
Validates skills in service management implementation
Enhances credibility with employers and clients
Provides recognition as a qualified service management professional
Increases chances for higher salary and remuneration
Improves job security and employability prospects
Boosts confidence and self-assurance in service management
Enables career growth in the service management field

Exam Syllabus of ISO 20000 Lead Implementer Certification

Introduction to ITSM: Business Justification and initial design
ITSM Scope: Defining the boundaries of ITSM
Benefits and Significance of ITSM
ITSM Policy: Establishing guidelines for ITSM
Process and Procedure Documentation for ITSM
Defining Management Systems and Process Approach
Principles of Information Technology in ITSM
Preliminary Analysis and Assessing Current IT Level
Developing a Project Plan for ITSM
IT Service Accounting: Managing Finances and Budgeting

Understanding ISO/IEC 20000: Definition and Purpose
Advantages of Implementing ISO/IEC 20000
Breakdown of ISO/IEC 20000 Parts
ISO/IEC 20000:2018: An Overview
Key Contrasts between ISO 20000 and ITIL®
ITIL® Life Cycles in Relation to ISO/IEC 20000
Clauses of ISO/IEC 20000:2018

Responsibilities of Management within the SMS
Oversight of Processes Managed by External Parties
Administration of Documents in the SMS
Establishment and Enhancement of the SMS
Management of Resources within the SMS

Explanation of Auditing and its Purpose
Various Types of Audits
Internal Audits
External Audits
Terminology Used in Auditing
Advantages of Conducting Audits

Auditor and Auditee Roles
Team Composition for Audits
Guides and Observers in the Auditing Process
Responsibilities of a Lead Auditor
Management of Audits
Ensuring Confidentiality in Auditing
Independence of Auditors
Adopting an Evidence-Based Approach
Upholding Integrity in Auditing
Delivering Fair Audit Reports

Personnel Management by the Auditor
Preparation of Audit Checklists
Defining the Scope of Work
Administration of Audit Programs
Effective Communication across Organizational Levels
Skills and Competencies Required for Internal Auditors

Identification
Safeguarding
Proactive measures

Commence the report initiation process
Organize and plan activities
Develop audit plans
Assign tasks to the audit team
Prepare necessary documents
Conduct an open meeting
Prepare and distribute audit reports
Finalize the audit process
Perform follow-up activities
Utilize the audit triangle concept
Implement audit templates and work documents

Management of Service Levels
Overall Requirements
Cataloging of Services
Agreements on Service Levels
Supplementary Agreements
Service Processes

Defining the Scope
Considering Scope Parameters
Formulating the Scope Statement
Reaching Scope Consensus

Configuration and Release Management
Change Management
Capacity and Availability Management
Service Continuity Management

Implementation of IT Security Policies
Assessment of Security Risks
Implementation of Controls
Management of Documents and Records
Operational Management

Process for Service Delivery
Process for Resolution
Process for Relationship Management
Process for Control

Process Monitoring
Internal Audit Function
Metrics Development
Performance Indicators and Dashboards
Review Management
Continual Improvement Program Implementation
Audit Preparation
Contractual Dispute Management

Internal Audit Template for Implementers
AI Prompts for Implementation Audits
ISO 20000 Implementation Checklist
Top Common Implementation Non-Conformities

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Certified ISO 20000:2018 Lead Auditor
Certified ISO 31000:2018 Risk Manager
Certified ISO 22301:2019 Lead Auditor
Certified ISO 27001 Lead Auditor
Certified ISO 27001:2022 Lead Implementer
Certified ISO 9001:2015 Lead Auditor
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Target Audience For ISO 20000 Lead Implementer Certification

IT Managers/Support teams, Application Management team/Development team

System Administrators/Analysts, Process Owners/Practitioners

Operations Managers, Database Administrators

Service Delivery Professionals, Quality Analysts

Pre-Requisites For ISO 20000 Lead Implementer Certification

There is no such recommended experience required for getting this certification. Although your ITSM basics should be clear

Exam Details Of ISO 20000 Lead Implementer Certification

Exam Questions

Exam Format

Multiple choice

Language

English

Passing Score

65+

Duration

90 min

Open Book

Certification Validity

Lifetime

Complimentary Retake

Yes

Sample Certification

About ISO 20000 Lead Implementer Certification

The GSDC Certified ISO 20000 Lead Implementer certification is designed for professionals seeking expertise in implementing and managing an IT service management system based on the ISO 20000:2018 standard. This certification validates your ability to effectively plan, implement, and maintain the IT service management processes and activities within an organization.

With the GSDC Certified ISO 20000 Lead Implementer certification, you demonstrate your competence in aligning IT services with business objectives, improving service quality, and enhancing customer satisfaction.

This certification serves as a testament to your skills and knowledge in IT service management, providing you with a competitive edge in the industry.

Frequently Asked Questions

Choose your preferred package above to begin your certification journey

The ISO 20000 Lead Implementer certification is suitable for IT professionals, service managers, auditors, and consultants responsible for implementing and managing IT service management systems based on the ISO 20000 standard.

The ISO 20000 Lead Implementer certification is an internationally recognized certification that verifies an individual's knowledge and skills in implementing and managing IT service management systems according to the ISO 20000 standard. Its benefits include improved career opportunities, enhanced credibility, and the ability to implement IT service management systems that meet global standards.

The ISO 20000 Lead Implementer certification has excellent job prospects as it is highly valued by organizations seeking to establish or enhance their IT service management systems. Relevant job roles include IT Service Manager, IT Project Manager, IT Consultant, and IT Auditor.

The ISO 20000 Lead Implementer certification is highly relevant in the IT industry as it provides organizations with a structured and efficient framework for managing their IT services. This can lead to improved IT service delivery, cost reduction, enhanced customer satisfaction, and global recognition.

Unlike other certifications, GSDC certifications are valid for a lifetime, which means you won't need to worry about renewing them or paying any renewal fees.

The ISO 20000 Lead Implementer certification provides organizations with numerous benefits, including improved IT service delivery, enhanced customer satisfaction, reduced costs, enhanced credibility, a structured and efficient framework for managing IT services, and the ability to achieve business objectives and meet regulatory requirements.

Why GSDC ?

The Global Skill Development Council (GSDC) is an independent, vendor-neutral, international credentialing and certification organization for the emerging technologies:

Advisory board members and SMEs are from around the world, drawn from different specializations.
Supported by the world's most esteemed thought leaders from Yale, MIT, Stanford, Wharton, and Harvard.
Hub of Trending Technologies and framework certifications.
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