Certified ISO 20000:2018 Lead Auditor

ISO 20000 Lead Auditor Certification is based on IT Service Management Systems.

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About ISO 20000 Lead Auditor Certification

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Objectives Of ISO 20000 Auditor Certification

ISO 20000:2018 Lead Auditor Certifications main objectives are:

  • Assess organizations' compliance with ISO 20000.
  • Ensure effective implementation of ISO 20000 standards.
  • Evaluate risks associated with ISO 20000.
  • Demonstrate proficiency in IT service management auditing.
  • Enhance career prospects in the industry.
  • Gain a competitive edge through specialized certification.
  • Lead audits for IT service management systems.
  • Identify areas for improvement in IT service management.
  • Foster continuous improvement in IT service delivery.
  • Promote adherence to IT service management regulations.

Benefits Of ISO 20000 Lead Auditor Certification

After the completion of this ISO 20000 Lead Auditor Certification, participants will be able to:

  • Opening doors to new career opportunities
  • Demonstrates expertise in IT service management
  • Boosts credibility and professional reputation
  • Increases earning potential and salary prospects
  • Enables leadership roles in auditing and compliance
  • Enhances organizational competitiveness and efficiency
  • Provides a competitive edge in the industry
  • Enables contribution to organizational growth and success
  • Validates proficiency in global auditing standards

Exam Syllabus Of ISO 20000 Lead Auditor Certification

  • ISO/IEC 20000 Standard
  • Relationship with other frameworks and standards
  • The Deming cycle and how it applies to ITSM
  • Plan. Do. Check. Act
  • Applicability and scope definition

  • Terminology related to management system standards
  • Terminology related to service management

  • Comprehending the organization and its environment
  • Recognizing the requirements and anticipations of stakeholders
  • Defining the extent of the service management system
  • System for managing services

  • Managing Services
  • Efforts to tackle objectives and strategize for their accomplishment
  • Set objectives
  • Devise plans to achieve objectives
  • Design the service management system

  • Leadership and Dedication
  • Policy
  • Formulating the service management policy
  • Conveying the service management policy
  • Roles, Responsibilities, and Authorities within the Organization

  • Allocation of Resources
  • Capability
  • Consciousness
  • Information Exchange
  • Recorded Data
  • Generation and Revision of Recorded Data
  • Management of Recorded Data
  • Documented Information of the Service Management System

  • 7.1 Planning and Control of Operations
  • 7.2 Service portfolio
  • Delivery of Services
  • Planning Services
  • Control of Involved Parties in the Service Lifecycle
  • Management of Service Catalogue
  • Management of Assets
  • Management of Configurations
  • 7.3 Relationship and agreement
  • Overall
  • Management of Business Relationships
  • Management of Service Levels
  • Management of Suppliers
  • 7.4 Supply and demand
  • Budgeting and Accounting for Services
  • Management of Demand
  • Management of Capacity
  • 7.5 Service Design, Build, and Transition
  • Management of Change
  • Design and Transition of Services
  • Management of Release and Deployment
  • 7.6 Resolution and Fulfillment
  • Management of Incidents
  • Management of Service Requests
  • Management of Problems
  • 7.7 Service assurance
  • Management of Service Availability
  • Management of Service Continuity
  • Management of Information Security

  • Monitoring, measurement, analysis and evaluation
  • Internal audit
  • Management review
  • Service reporting

  • Nonconformity and corrective action
  • Continual improvement

  • Personalized 1-on-1 Trainer Session - Receive a customized training session with ongoing access to relevant topics, ensuring lifelong support.

Meet our Advisor

Federico Smith
Federico Smith

Global Program Manager

Christophe Mazzola
Christophe Mazzola

Founder & CEO

Nuno Teodoro
Nuno Teodoro

Cyber Security and Privacy Officer | CISO

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Looking to enroll your employees into this program?

Target Audience For Certified ISO 20000 Lead Auditor

  IT Managers/Support teams
  System Administrators/Analysts
  Operations Managers
  Database Administrators
  Service Delivery Professionals
  Quality Analysts
  Application Management team/Development team
  Process Owners/Practitioners

Pre-Requisites Of ISO 20000 Certification

There is no such recommended experience required for getting this certification. Although your ITSM basics should be clear.

Exam Details of ISO 20000 Lead Auditor Certification

Exam Questions

40

Exam Format

Multiple choice

Language

English

Passing Score

65%

Duration

90 min

Open Book

No

Certification Validity

Lifetime

Complimentary Retake

Yes

Sample Certification

Sample Certification Image

About ISO 20000 Lead Auditor Certification

The GSDC Certified ISO 20000 Lead Auditor certification is a globally recognized credential that demonstrates your expertise in auditing IT service management systems according to ISO 20000 standards. By obtaining this certification, you validate your skills as a proficient ISO 20000 lead auditor, capable of evaluating an organization's IT service management system effectively.


The certification exam offered by GSDC ensures that you possess the necessary knowledge and abilities to lead audits, assess compliance, and manage risks related to ISO 20000:2018. Acquiring this certification not only boosts your career prospects but also gives you a competitive advantage in the industry by showcasing your proficiency in IT service management auditing practices.


Frequently Asked Questions

Choose your preferred package above to begin your certification journey

The GSDC Certified ISO 20000 Lead Auditor certification is aimed at professionals in IT service management seeking to gain expertise in auditing and implementing ISO 20000:2018 standards, such as IT managers, consultants, auditors, and service providers.

The GSDC ISO 20000 Lead Auditor certification is a globally recognized certification that validates an individual's auditing skills and knowledge of IT service management systems. This certification enables individuals to comprehend the ISO 20000:2018 standard and implement it within an organization. The benefits of this certification include improved career prospects, enhanced credibility, and the ability to demonstrate IT service management auditing expertise.

Holders of the GSDC Certified ISO 20000 Lead Auditor can anticipate excellent job prospects in the IT service management industry, working as IT service management consultants, auditors, managers, and service providers. Their skills and expertise are in high demand.

The GSDC ISO 20000 Lead Auditor certification is highly relevant in the IT service management industry as it equips individuals with the necessary knowledge and skills to audit and implement IT service management systems based on the ISO 20000 standard. With the increasing importance of improving IT service management processes and complying with industry standards, this certification is becoming more critical.

With GSDC certifications, you only need to obtain them once, as they have a lifetime validity and do not require renewal or any renewal fees.

The GSDC ISO 20000 Lead Auditor certification provides several benefits to organizations, including compliance with industry standards, improved IT service management processes, and demonstration of their commitment to providing high-quality services. Organizations can also benefit from the expertise of individuals who hold this certification in identifying and addressing any issues or areas for improvement within the IT service management system.

1-on-1 sessions provide personalized guidance from expert mentors to help clarify concepts, overcome challenges, and create a roadmap for applying your certification effectively. These personalized sessions are designed to address your unique needs, helping you make the most of your learning experience and confidently apply your knowledge in real-world scenarios.

Why GSDC ?

The Global Skill Development Council (GSDC) is an independent, vendor-neutral, international credentialing and certification organization for the emerging technologies:

  • Advisory board members and SMEs are from around the world, drawn from different specializations.

  • Supported by the world's most esteemed thought leaders from Yale, MIT, Stanford, Wharton, and Harvard.

  • Hub of Trending Technologies and framework certifications.

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  • Webinars and Conferences.

  • Training Partners Across The Globe.

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