Generative AI tech transforms service desks. The Certified Generative AI For Service Desk Professional proves your skills. You'll learn to streamline operations and boost customer experience.
AI solutions are rapidly reshaping businesses. This Generative AI For Service Desk Professional Certification tests your training to harness generative AI power.You'll resolve tickets efficiently, proactively find issues, and provide personalized support.
Cutting-edge generative AI tools equip you for superior service delivery. Operational excellence is achievable with this certification. It validates your expertise with industry-recognized credibility.
This Generative AI For Service Desk Professional certificate not only validates an individual's knowledge but also highlights their commitment to staying ahead of technological advancements, positioning them as valuable assets in the ever-evolving service desk industry
Service Desk Analysts
IT Support Specialists
Help Desk Technicians
Technical Support Engineers
Service Desk Team Leads
IT Operations Managers
Customer Service Representatives
IT Helpdesk Coordinators
Service Desk Supervisors
IT Support Consultants
Incident Management Professionals
Problem Management Specialists
Enjoy expert videos and weekend live sessions with lifetime access.
Mocks curated by SME's will help you to pass final certification exam.
Certify your achievement with a globally valid certification.
Streamline ticket resolution, boost productivity
Enhance customer experience, and increase satisfaction
Leverage AI, automate repetitive tasks
Personalized support, improve problem-solving abilities
Increase efficiency, reduce operational costs
Proactive issue identification, prevent downtime
Continuous learning, adapting to changes
Career advancement, recognition, and opportunities
For the GSDC Generative AI for Service Desk Professionals certification, having prior work experience or knowledge in the service desk domain is recommended but not mandatory.
Designation - IT Support Manager
As an IT Support Manager, the GSDC Generative AI for Service Desk Professionals certification has been a game-changer for me. It equipped me with the skills to leverage AI technologies, resulting in streamlined operations and delighted customers.
Designation - Service Desk Lead
Earning the GSDC Generative AI for Service Desk Professionals certification was a wise investment. My team now resolves tickets faster, proactively identifies issues, and delivers personalized support. Our service desk's performance has skyrocketed.
Designation - Technical Support Engineer
The GSDC Generative AI for Service Desk Professionals certification is a must-have for any IT professional looking to stay ahead of the curve. It validated my expertise in AI-powered service desk solutions, opening doors to new opportunities.
The Global Skill Development Council (GSDC) is an independent, vendor-neutral, international credentialing and certification organization for the emerging technologies:
Marcela Lendvaiova is a professional Leadership & Soft skills trainer, mentor, and a certified Coach with 20 years of training over 130 nationalities globally under her belt. She gained both her master's degree and her doctorate from social sciences focused on psychological problems at the Constantine the Philosopher University in Nitra, Slovakia. Furthermore, she completed HR Management studies at Leicester University, England; certification in Neuro-linguistic programming, Timeline therapy â„¢, and Hypnosis in Dubai; and Coaching certification in Bratislava. She's also a registered nurse and former flight attendant and aviation trainer. Moreover, Marcela studied Acting for film in Hollywood, CA, and still performs at International theater Meteorit in Bratislava, Slovakia.
Marcela has trained leaders in global corporations around the world (US, India, Argentina, EMEA, etc), and was voted to be the top 3 finalists 3 years in a row- as a Lecturer of the year 2017, Coach of the year 2018, and Lecturer of the year 2019 at the Learning & Development Awards in Slovakia. Furthermore, she was quoted in both American and Slovak Forbes magazine in 2020.
Marcela has an extensive international experience in:
Additional experience: Crisis support, Post Traumatic Syndrome, Grief, Stress, Burn out syndrome, Emotional support, Anxiety; Work & Life balance; Relationship expert; Acting Coach; Aviation trainer; Well-being; Life transitions, Diversity &s; Inclusion; Culture transformation, Customer service, Vendor relationship, Personal branding.
Dr. Sonal has 20 years of experience in I.T Services & Technology Industry.8 years of International experience. She also worked in the capacity of Training Manager, Training Head, Academic Head , Program Manager - Partnership Alliance in past employment.
She is also technically proficient in Java/J2EE, Oracle, XML, DOT NET and experienced in technical curriculum building, training proposal writing.
Vaclav Koranda is Vice President Human Resources and member of the Board of Directors at T-Systems Malaysia. He has got his first HR Director role at the age of 27. Since then, he has held a number of executive roles in Human Resources, namely in the ICT industry. For a significant part of his career his role also included regional responsibility, mainly for the region of Central/Eastern Europe. Before joining T-Systems Malaysia, he was the VP HR at T-Systems Czech Republic. He also served as a member of the Sector Council for IT and Telecommunications in Czech Republic.
Vaclav holds a Master's Degree in Work & Organizational Psychology from Charle's University in Prague and is also a certified PRINCE2 Practitioner, Certified Human Resource Practitioner (CHRP) and a SHRM Senior Certified Professional. He is a member of Malaysian Institute of Human Resource Management as well as Organisation Development Network Malaysia. In 2018, he received a "CHRO of the Year" award from Employer Branding Institute in India. In 2019, he was named under "101 Global HR Heroes" by the World HRD Congress in Mumbai and also received the HR Leader 2019 award from Malaysian Institute of Human Resource Management.
