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Mark Williams
Designation - IT Service Delivery Manager
Trustpilot
The GSDC ITSM Foundation: ISO/IEC 20000:2011 certification exam was a great way for me to demonstrate my knowledge of IT service management. The exam was well-designed and tested me on everything I needed to know to succeed.
Stephanie Lee
Designation - IT Operations Analyst
Trustpilot
GSDC's ITSM Foundation: ISO/IEC 20000:2011 certification exam was a valuable experience for me. It helped me to verify my expertise in IT service management and added credibility to my profile. I would definitely recommend GSDC to anyone seeking certification in this field.
Joey Brown
Designation - IT Service Desk Coordinator
Trustpilot
I recently took the GSDC ITSM Foundation: ISO/IEC 20000:2011 certification exam and found it to be a great way to showcase my understanding of IT service management. The exam was comprehensive and covered everything I needed to know. I'm grateful to GSDC for offering this certification opportunity.
ITSM Foundation Certification is an essential requirement for those professionals who need a basic understanding of IT Service Management Framework and how it may be used to enhance the quality of IT service management within an organization.
ITSM certification is most suited for:
The ITSM Foundation certification examinations don't have any specific prerequisites.
Exam Questions
40
Exam Format
Multiple choice
Language
English
Passing Score
65%
Duration
90 min
Open Book
No
Certification Validity
Lifetime
Complimentary Retake
Yes
The GSDC ITSM Foundation: ISO/IEC 20000:2011 certification is a globally recognized credential that validates your knowledge and understanding of the ISO/IEC 20000:2011 standard for IT Service Management (ITSM).
By passing the ISO/IEC 20000 Foundation exam, you demonstrate your proficiency in ITSM principles, processes, and best practices.
This certification marks your ability to effectively implement and manage IT services, aligning them with business objectives and delivering value to customers.
This online ISO 20000 lead auditor certification fortifies you with the skills to assess and audit IT service management systems for compliance with the ISO/IEC 20000 standard.
With the growing importance of ITSM in today's technology-driven world, this certification provides a competitive edge, enhancing your career prospects and opening doors to a wide range of opportunities.
Whether you are an IT professional seeking to expand your knowledge or an organization aiming to improve service delivery, the GSDC ITSM Foundation: ISO/IEC 20000:2011 certification is a valuable asset that empowers you to excel in IT service management.
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The ITSM Foundation certification is intended for individuals involved in IT, such as managers and professionals, who are interested in gaining a comprehensive understanding of IT service management practices and the ISO/IEC 20000:2011 standard.
The ITSM ISO 20000 certification is a globally recognized certification that verifies an individual's knowledge of IT service management best practices and the ISO/IEC 20000 standard. The certification benefits individuals by increasing their career opportunities, providing industry recognition, and increasing their earning potential.
Individuals with an ITSM Foundation certification are in high demand for IT service management roles, such as IT service manager, IT project manager, IT consultant, and IT quality manager.
The ITSM Certification is relevant in the IT industry because it provides organizations with a structured approach to effectively and efficiently manage IT services. It enables organizations to align IT services with business goals, enhance service quality, and ensure customer satisfaction. Additionally, the certification is globally recognized and is often required for IT service management positions.
GSDC certifications come with lifetime validity, meaning you won't have to go through the hassle of renewing your certification or paying any renewal fees.
The ITSM Foundation certification benefits organizations by providing a structured approach to managing IT services, reducing costs, and improving service quality. It enables organizations to align IT services with business goals, meet regulatory requirements, and demonstrate their commitment to IT service management best practices, thereby gaining a competitive advantage in the market.
The Global Skill Development Council (GSDC) is an independent, vendor-neutral, international credentialing and certification organization for the emerging technologies:
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