ITSM Foundation: ISO/IEC 20000:2011

ISO/IEC 20000:2011 Certification is based on IT Service Management Systems.

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About ITSM FOUNDATION ISO/IEC 20000 Certification

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Objectives Of ITSM Foundation Certification

A clear understanding of:

  • Evaluate ITSM implementation effectiveness.
  • Assess individual skills in ITSM assessment.
  • Measure compliance with ISO/IEC 20000:2011 standard.
  • Validate understanding of ITSM assessment processes.
  • Test proficiency in ITSM system evaluation.
  • Determine readiness for ISO/IEC 20000:2011 audits.
  • Verify competence in ITSM system assessment.
  • Ensure adherence to ITSM best practices.
  • Evaluate the ability to identify improvement opportunities.
  • Measure knowledge of ITSM assessment methodologies.

Benefits Of Certified ITSM Foundation ISO/IEC 20000

  • High-value asset for organizations.
  • Evidence of proficiency in ITSM.
  • Attracts high-paying job opportunities.
  • Showcases ITSM system expertise.
  • Validated ISO/IEC 20000:2011 expertise.
  • Improves understanding of ITIL framework and best practices.
  • Enables effective alignment of IT services with business goals.
  • Demonstrates ISO/IEC 20000:2011 skills.
  • Globally recognized ready-to-implement skills.
  • Recognized by the prestigious certification body.

ITSM Foundation Certification Exam Syllabus

  • Fundamentals of IT service management.
  • What is service management system and how it can be managed?
  • Benefits of ITSMS
  • Framework of ITSMS
  • Core concepts of IT Service Management

  • Introduction to Management Systems
  • Knowing the limits of service management and establishing the reach of the IT service management system
  • IT service management system process areas
  • Policy
  • Organizational roles, responsibilities, and authorities
  • Planning for the service management system
  • Service catalogue and list of services
  • Risk management of services
  • Service management plan and the requirements.
  • The Service Management System's (SMS) key concepts

  • Budgeting and accounting for services
  • Resources management
  • Risk assessment for services
  • Service reporting
  • Documents and records supporting the Implementation of ITSM
  • Supplier management process
  • Service level management
  • Understanding the service management boundary and determining the scope of the IT service management system
  • IT service management system process areas

  • The service delivery processes and their relationships
  • Service level management
  • Service reporting
  • Service Continuity and availability management
  • Budgeting and Accounting for services
  • Capacity management
  • Information security management

  • The links between relationship processes (Supplier management, business relationship management)

  • The problem-solving procedures and their connections (management of incidents and service requests, problem-solving procedures).

  • The control procedures (Change management, configuration management, release, and deployment management) and their connections

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Enrollment Options

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Target Audience Of ISO/IEC 20000 Foundation Certification

  IT Managers/Support teams
  System Administrators/Analysts
  Operations Managers
  Database Administrators
  Service Delivery Professionals
  Quality Analysts
  Application Management team/Development team
  Process Owners/Practitioners

Pre-requisites For ITSM Foundation Certification

The ITSM Foundation certification examinations don't have any specific prerequisites. It is advised to have prior job experience in security and quality. Having work experience in service provider organizations would be beneficial as well.

Exam Details Of ISO/IEC 20000 Foundation Certification

Exam Questions

40

Exam Format

Multiple choice

Language

English

Passing Score

65%

Duration

90 min

Open Book

No

Certification Validity

Lifetime

Complimentary Retake

Yes

Sample Certification

Sample Certification Image

About ITSM Foundation ISO/IEC 20000 Certification

The GSDC ITSM Foundation: ISO/IEC 20000:2011 certification is a globally recognized credential that validates your knowledge and understanding of the ISO/IEC 20000:2011 standard for IT Service Management (ITSM).

By passing the ISO/IEC 20000 Foundation exam, you demonstrate your proficiency in ITSM principles, processes, and best practices.

This certification marks your ability to effectively implement and manage IT services, aligning them with business objectives and delivering value to customers.

This online ISO 20000 lead auditor certification fortifies you with the skills to assess and audit IT service management systems for compliance with the ISO/IEC 20000 standard.

With the growing importance of ITSM in today's technology-driven world, this certification provides a competitive edge, enhancing your career prospects and opening doors to a wide range of opportunities.

Whether you are an IT professional seeking to expand your knowledge or an organization aiming to improve service delivery, the GSDC ITSM Foundation: ISO/IEC 20000:2011 certification is a valuable asset that empowers you to excel in IT service management.

Frequently Asked Questions

Choose your preferred package above to begin your certification journey

The ITSM Foundation certification is intended for individuals involved in IT, such as managers and professionals, who are interested in gaining a comprehensive understanding of IT service management practices and the ISO/IEC 20000:2011 standard.

The ITSM ISO 20000 certification is a globally recognized certification that verifies an individual's knowledge of IT service management best practices and the ISO/IEC 20000 standard. The certification benefits individuals by increasing their career opportunities, providing industry recognition, and increasing their earning potential.

Individuals with an ITSM Foundation certification are in high demand for IT service management roles, such as IT service manager, IT project manager, IT consultant, and IT quality manager.

The ITSM Certification is relevant in the IT industry because it provides organizations with a structured approach to effectively and efficiently manage IT services. It enables organizations to align IT services with business goals, enhance service quality, and ensure customer satisfaction. Additionally, the certification is globally recognized and is often required for IT service management positions.

GSDC certifications come with lifetime validity, meaning you won't have to go through the hassle of renewing your certification or paying any renewal fees.

The ITSM Foundation certification benefits organizations by providing a structured approach to managing IT services, reducing costs, and improving service quality. It enables organizations to align IT services with business goals, meet regulatory requirements, and demonstrate their commitment to IT service management best practices, thereby gaining a competitive advantage in the market.

Why GSDC ?

The Global Skill Development Council (GSDC) is an independent, vendor-neutral, international credentialing and certification organization for the emerging technologies:

  • Advisory board members and SMEs are from around the world, drawn from different specializations.

  • Supported by the world's most esteemed thought leaders from Yale, MIT, Stanford, Wharton, and Harvard.

  • Hub of Trending Technologies and framework certifications.

  • Content curated by Industry's best Subject matter experts.

  • Webinars and Conferences.

  • Training Partners Across The Globe.

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